AFTER more than 40 years of public service working with the National Parks and Wildlife Service (NPWS) and in local government, Nancy Gant-Thompson, Customer Service Officer for Kosciuszko National Park, retired last week.
To say Nancy loves Kosciuszko National Park is an understatement, as this is one of the main reasons she has worked so long and tirelessly for Parks. Nancy did not need to be inducted into the values of the park because she knew these more than most from her own experiences.
This passion and detailed knowledge was something most customers could not help but notice and appreciate.
Whether it was working for the shire in the small visitor centre at Petamin Plaza, or providing interpretation services at Gaden Trout Hatchery, or value adding to the customer's experience at the vehicle entrance stations and the Snowy Region Visitor Centre, or engaging with visitors along the walking tracks and the Charlotte Pass turning circle, Nancy has always conducted herself professionally and with grace.
Nancy maintained a passion for customer service and has always gone that extra mile to assist people visiting Kosciuszko National Park. When not at work, you could often find Nancy hiking the backcountry trails, admiring the wildflowers, and in winter out on the narrow planks enjoying our cool mountain air.
Nancy's commitment and contribution to the NPWS and other organisations over many years has been truly inspiring. She is the epitome of excellent customer service and she sits with distinction amongst the most respected and recognised citizens within Jindabyne and its surrounds.
In retirement her Parks' colleagues are confident Nancy will continue her love of the mountains with more time to marvel at the local scenery and to get to even more places on her "must visit" list. Nancy has directly helped the Office of Environment and Heritage to increase park visitation and empower people to get directly involved in caring for their local environment.
All Snowy Mountains NPWS staff members wish Nancy all the best for her retirement years. Nancy will be missed by staff but also missed by the many visitors she has had such a positive impact on over the years.